Over 15 million public services rendered by Government for Citizens corp in H1 2019
According to Ospanov, the Ministry of Digital Development, Innovations and Aerospace Industry, together with the relevant government agencies, is working to improve the availability of public services through automation, modernization of business processes and improving the efficiency of interagency cooperation on an ongoing basis.
In April 2019, over 120 amendments were made to the Register of Public Services. Currently, the number of public services in the updated Registry is 740.
State services to the population are rendered in the following formats: in electronic form — 532 services (71.9%), paper — 208 (28%), through the state-owned corporation «Government for Citizens» — 635 services (85.58%).
Through the electronic government portal «Egov.kz,» in the first half-year alone, 23.5 million services were received (12.8 million services - in the same period of 2018) that is 182% more compared H1 2018.
As of July 1, 2019, the Government for Citizens State Corporation provided more than 15 million public services. Today, there are 329 service centers in Kazakhstan, including 23 special ones (of which 16 are equipped with autodromes), 17 centers of digital services. As part of the task of ensuring the availability of public services to residents of remote communities, currently there are 70 mobile groups.
Another center for providing consulting services is the Contact Center 1414. In the first half of the year, the number of calls to the Unified Contact Center was about 3.5 million.
According to the vice minister, an intellectual consultant is being introduced under the Digital Kazakhstan program. About 200 thousand services were provided by chat-bot.